Privacy Policy

DoorHardwareCenter.com Privacy Policy
Last Updated: May 12, 2026

1. INTRODUCTION

DoorHardwareCenter.com ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of visitors, customers, and users ("you" or "your") of our website located at www.DoorHardwareCenter.com and any related services (collectively, the "Site").

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through the Site and your interactions with us. By accessing or using the Site, you acknowledge and accept the practices described in this Privacy Policy.

This Privacy Policy applies solely to personal information collected through the Site and related online interactions, unless otherwise expressly stated.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information from you through several methods, including when you place an order, register for communications, submit inquiries, or interact with our Site.

A. Information You Provide Directly

When you make a purchase or interact with our Site, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Payment information (processed via third-party payment processors)
• Purchase history and order details
• Country or region of residence
• Customer service communications
• Product review content
• Contest, sweepstakes, or promotional participation information

B. Information Collected Automatically

When you access or use the Site, we may automatically collect:

• Internet Protocol (IP) address
• Device identifiers
• Browser type and operating system
• Referring URLs
• Pages viewed and time spent on pages
• Interaction with advertisements and Site content
• Approximate geolocation derived from IP address

C. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• Maintain shopping cart functionality
• Recognize returning users
• Analyze traffic and Site usage
• Improve Site performance

These technologies may be used to measure the effectiveness of our own marketing efforts. We do not share personally identifiable information with third-party advertisers for their independent marketing use.

You may modify browser settings to decline cookies; however, portions of the Site may not function properly without them.

3. CATEGORIES OF PERSONAL INFORMATION COLLECTED

Below is a summary of personal information categories collected within the past twelve (12) months.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following business purposes:

• Processing and fulfilling orders
• Providing customer service
• Sending transactional communications related to orders or services
• Sending marketing communications directly from DoorHardwareCenter.com (subject to applicable consent requirements)
• Improving Site functionality and customer experience
• Detecting and preventing fraud
• Conducting analytics and market research
• Complying with legal and regulatory obligations
• Enforcing our Terms of Use and other agreements

5. DISCLOSURE OF PERSONAL INFORMATION

DoorHardwareCenter.com does not sell, rent, or license personally identifiable customer information to third parties for their independent marketing or advertising purposes.

We may disclose personal information only in the following limited circumstances:

A. Service Providers Performing Business Functions

We may share personal information with vendors and service providers strictly as necessary to perform services on our behalf, including:

• Payment processing providers
• Shipping carriers and fulfillment partners
• Customer service and warranty repair partners
• Technology hosting and infrastructure providers
• Analytics providers assisting in site performance evaluation

These service providers are contractually required to use personal information only for the services they provide to DoorHardwareCenter.com and are not permitted to use such information for their own marketing purposes.

B. Legal Compliance and Protection

We may disclose personal information when required to:

• Comply with legal obligations, court orders, or regulatory requirements
• Enforce our agreements and policies
• Protect against fraud or unauthorized transactions
• Protect the rights, safety, or property of DoorHardwareCenter.com, our customers, or others

6. TARGETED ADVERTISING

DoorHardwareCenter.com may use internal marketing tools and analytics services to understand customer interests and improve our advertising effectiveness. These tools may use cookies or similar technologies to measure website usage and marketing performance.

DoorHardwareCenter.com does not provide personally identifiable customer information to third-party advertising companies for their independent use.

7. DATA RETENTION

We retain personal information only as long as necessary for legitimate business or legal purposes, including:

• Order and transaction data retained in accordance with accounting, warranty, and legal recordkeeping obligations
• Customer service records retained to support warranty, repair, or service inquiries
• Marketing subscription records retained until you opt out or request deletion
• Analytics and technical data retained for operational performance evaluation

When retention is no longer required, we securely delete or anonymize personal information.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures include encryption of payment transactions, restricted access to personal data, and use of secure third-party infrastructure providers.

While we employ industry-standard security measures, no system can guarantee absolute security.

9. CHILDREN'S PRIVACY

The Site is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights regarding your personal information.

How to Submit Requests

You may submit privacy requests by:

• Email: [email protected]
• Phone: (866) 259-8901

We may verify your identity prior to fulfilling requests. Authorized agents may submit requests on your behalf subject to verification requirements.

11. GLOBAL PRIVACY CONTROL (GPC)

If your browser transmits a Global Privacy Control signal, we will treat it as a request to limit certain data uses where legally required.

12. COOKIE MANAGEMENT

You may control cookies through browser settings. Declining cookies may limit certain functionality of the Site.

13. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. DoorHardwareCenter.com is not responsible for the privacy practices or content of such third-party sites.

14. INTERNATIONAL USERS

If you access the Site from outside the United States, your information may be transferred to and processed in the United States. By using the Site, you consent to such transfer.

15. OFFLINE COLLECTION

We may collect personal information through telephone orders, in-store purchases, or written correspondence. Such information is handled consistent with the practices described in this Privacy Policy.

16. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Site constitutes acceptance of any revisions.

17. CONTACT INFORMATION

DoorHardwareCenter.com

Email: [email protected]
Phone: (866) 259-8901